- Specializing in Creating Customized IVRs, Voice, SMS, Chat and HIPAA Compliant Secure Message Applications
Specializing in Creating Customized IVRs, Voice, SMS, Chat and HIPAA Compliant Secure Message Applications
Multilingual Surveys and Translation
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Healthcare Solutions
If you're in healthcare, you owe it to yourself to learn how you can make your everyday business processes more efficient and save money at the same time. We can help in automating many of your routine and repetitive tasks, including Patient Engagement surveys.
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Transportation Solutions
If you're in the transportation business, you can automate many of your routine tasks like package notifications, surveys, collection calls and more. Improve your customer satisfaction by extending your service hours without extending your costs.
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Reach Respondents in the Language They Are Most Comfortable Using
Language should not be the reason a customer, patient, member or participant is left out of a survey program.
IVR Lab can support multilingual survey flows across voice, SMS and secure messaging, with languages added based on the audience and project requirements. The same program can route respondents into different language paths while keeping reporting and response data together.
Multilingual Across Survey Channels
Language options can be built into voice, SMS and secure messaging surveys. A respondent can select a language at the start, or the language can be set from data already associated with the person or campaign.
Language Routing
Start each respondent in the right language.
Language Routing
Use respondent selection, campaign data or business rules to route people into the appropriate survey path.
Translation
Bring multilingual responses into one reporting workflow.
Translation
Automate translation of survey text and responses, with manual review available where desired.
Open-Ended Voice
Keep the respondent's own words.
Open-Ended Voice
Record spoken comments, transcribe them and translate the text while retaining the source response for reference.
API Integration
Pass language preference with the rest of the survey data.
API Integration
Use APIs and webhooks so language routing can be part of the same automation that triggers the survey.
Languages Can Be Added as the Program Requires
Examples include Spanish, French, Russian, Arabic, Portuguese, German, Chinese, Hindi, Farsi, Armenian, Korean, Filipino and Vietnamese.
This is not a fixed list. Additional languages can be added based on customer requirements and the scope of the program.
One Survey Program, Multiple Language Paths
Each language can follow the same core questionnaire or use a different path where the program requires it. Conditional branching, skip logic and outcome-based follow-up can be applied within multilingual surveys just as they are in English-language flows.
Open-Ended Comments Can Stay Useful
Spoken comments can be recorded and transcribed. Translation can be automated so teams can review responses in a common language, while the original response can remain available for reference.
Where desired, the translated text can also be reviewed manually.
Keep Reporting in One Place
A multilingual program does not need to become a collection of disconnected campaigns. Response data can remain associated with the same survey, account, location or reference record and can be viewed through IVR Lab reporting or exported for use elsewhere.
Managed or Self-Service
Your team can manage multilingual surveys directly, IVR Lab can handle survey creation and ongoing changes, or the work can be shared. This is useful when language versions require frequent updates or when different regions have different schedules and reporting needs.
Automation and Integration
APIs and webhooks can pass language preference, reference information and other campaign data when a survey is triggered. Results can also be exported or connected to existing reporting and operational systems.
Security for Regulated Programs
Multilingual capability can be used within the same security framework as the rest of the IVR Lab platform, including HIPAA compliant workflows, SOC 2 practices, encryption, access controls and configurable data handling where required.
Talk to Our Team
Tell us which audiences you need to reach, which channels you want to use and how language preference is stored today.
We can show you how a multilingual survey flow would work and discuss any additional languages your program requires.