Hosted Automated Phone Surveys by the IVR Lab

Inbound or Outbound Automated Phone Surveys

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Market research or gauging customer satisfaction is essential to any successful business endeavor. Businesses have a number of applications for outbound call surveys – from determining satisfaction levels of current clients to polling potential customers on their preferences. With automated outbound or inbound phone surveys by IVR Lab, you can target specific audiences with specific messages to gain a deeper understanding of particular demographics’ desires when reforming a new product or service.

Survey call flow scripts can be completely customized to your product or service. We’ll help you craft an interactive script requesting information survey-style. You can choose to use one of our professional voice recordings or we can use a script provided by you.

Most call flow scripts for campaign polling and research surveys go something like this:

  • Intro Message – Here’s where you’ll greet your client and request their time on a brief survey.
  • Question 1
  • Question 2
  • Question 3
  • Repeat Options
  • More Options (like Option to Take a Message and Option to Transfer Call)

Questions can be of the following types:

  • Rating Scale questions: 0-9
  • Likert-Type Scale: 1-5
  • Semantic Differential: 0-9
  • Multiple Choice
  • Dichotomous Questions: Yes/No | True/False
  • One Open Ended Question

Here are some of the features and benefits of a phone survey hosted by IVR Lab

  • Inbound or Outbound
  • CSAT format
  • 24/7 availability
  • Record customer comments and optionally transcribe them
  • Collected data is available immediately
  • Raw date available for download in CSV for use in your favorite analytical program
  • Local and toll-free numbers available

Specialized Premises or Cloud Based Applications

If you can dream of it, we can build it. Our engineers can build you fully customized surveys, including:

  • Customer satisfaction surveys
  • Emergency management
  • Delivery notifications
  • Self service IVRs
  • Bill payment systems
  • Clinical surveys
  • Real estate applications
  • Financial transactional IVRs and much more
  • Premises or Cloud based systems

Automated phone survey IVR Systems are cost effective and easy to set up. Simply provide us with a list of names, phone numbers and call-time windows. We’ll work to get your script just right; then, armed with your information, we can contact hundreds, even thousands of potential clients simultaneously. The invaluable information garnered during phone survey market research can make or break a brand. The best way to know what your clients want is to ask them!

Whatever automated outbound calling solutions you’re looking for, contact IVR Lab today. We’ll work with you to determine the best hosted calling plan for your political campaign and customize it to your particular needs. You’ll save thousands and enjoy the best ROI using our advanced hosted calling solutions.


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