Custom Phone & SMS Surveys - Inbound & Outbound

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  • We specialize in creating highly customized phone and SMS surveys
  • Perfect for Healthcare, Technology, Retail, Consumer, Government
  • Ability to make or receive thousands of calls
  • No equipment to buy
  • Variety of question types: Multiple choice, rating etc.
  • Ability to record customer/patient comments and transcribe them
  • Multi-language
  • Transfers to your line possible
  • Robust Reporting
  • Available in USA, Canada & select countries
  • & much more...

Call us 800-826-0357 or Click the Button Today!

Custom Interactive Voice & SMS Solutions

As you’ve likely discovered, running a business can be expensive. Labor costs, in particular, bog business owners down. But what if there was a way you could maximize your employee’s productivity while saving thousands? IVR Lab creates innovative Interactive Voice Response Systems (IVRs) and Customized Telephony Services that let you do just that.

IVRs are computerized telephonic systems that allow clients to interact with a company’s online database via telephone. Our Advanced IVR System and

Automated Attendants act like a virtual receptionist. Our cutting-edge Telephony Systems can be used for making or receiving Routine Calls, Market Surveys, Account Information, Bill Pay, Sales Calls, Client Services and more.


Customized Interactive Voice Response Solutions

CUSTOM IVR SYSTEMS


We are experts at designing highly customized Interactive Voice and SMS Response Systems. Big project or small one, when others say no, we’ll say YES!

VOICE BROADCASTING


Whether you have to make 100 or 100,000 calls quickly and inexpensively, we’re the company that can provide you with that capability. 100% web-based

PHONE SURVEYS


Our Phone Based Automated surveys will make it easy and affordable to get feedback from your customers. Inbound and Outbound services available


RINGLESS VOICEMAIL


This new technology will get your messages directly to your customers voicemail – without their phone ever ringing. Call us to broadcast your message!

SMS SURVEYS


SMS has a much higher open rate than emails. Our SMS based surveys can be used to get feedback quickly and affordably. Take advantage!

POLITICAL CAMPAIGN


Use our massive calling capacity to get your message out to your constituents. Great for HOA meeting & Employee notifications too.

SIP TRUNKING


IVR Lab offers one of the most powerful, flexible and reliable SIP trunking solutions on the market. Unlimited and Scalable Trunking available. Set up offices remotely quickly.

FAX OVER IP


Technology has evolved, yet faxing still remains critical to business. Don’t hang on to your analog phone line just for fax. Ditch the phone line and use our Fax over IP solution

GLOBAL REACH


Get local and Toll-Free phone numbers in every country you do business and forward them to one location. Most numbers are available for 100 countries and counting. SMS option available.


ROI in Weeks, not Years!

Utilizing an IVR can result in substantial Labor Savings as employers can apply employee resources to more productive work, while still meeting their client’s needs. IVR’s work 24 hours a day; 7 days a week while incurring zero labor-costs. With IVR and Telephony Services, your Return on Investment is clear, tangible and quick. Let us show you how we can streamline your business processes, while cutting costs.

Our Telephony Services and IVR Systems are fully customizable to each client’s particular needs. Our Advanced IVR Solutions allow for highly configurable call-flow suited to your specific business goals.

Additionally, all the Telephony Systems we install come with our guaranteed customer support.

Our Telephony Services Include:

Interactive Voice Response Systems (IVRs)

Wherever you are located, our custom IVR systems can provide callers with information extracted from local and/or remote databases (such as Account Information, Telephone Banking or Bill Pay); with functionality to transfer calls to a live agent or other extension. We can also create complex surveys, phone based quizzes, health information surveys and much more.

Alleviate Customer Service Frustration

Alleviate Customer Service Frustration

Our sophisticated IVR Systems work with a wide variety of database systems, including MSSQL, MySQL, PostgreSQL, Access, Foxpro, Oracle, CSV and many other data formats. We have the expertise and technology to develop new connectors for Custom Database Applications. Benefits to using our Advanced IVR Systems include:

  • Automated customer service options
  • Reduction of labor costs & ROI
  • Interfacing with databases for extended functionality
  • Call logging and Reporting
  • Highly configurable call-flow suited to your specific needs

 

Enhance Customer satisfaction
IVRs can be used to call customers automatically for post sales surveys

 

Automated Attendants

Our customized Automated Attendants allow callers to be automatically transferred to an extension without the intervention of a receptionist; significantly reducing labor costs without affecting your client’s experience. Our Automated Attendant Systems can be used for:

  • Automated telephone surveys
  • Automated outbound calling
  • Caller ID logging
  • Scaling to hundreds of lines
  • Automatic message forwarding
  • Remote access to voicemail
  • Automatic call recording
  • VoIP System enhancement
  • Text-to-Speech
  • Package and delivery tracking
  • SMS notifications
  • and much more
ZERO Sick Days
Sick days? What sick days? IVRs do not take sick days

Whatever Telephony Solutions you’re looking for, contact IVR Lab today. We’ll work with you to determine the best Telephony Solution or IVR System for your Small Business and customize it to your particular product, service, website and database. You’ll save thousands and enjoy the Best ROI using our Advanced Telephony and IVR solutions.

Please use the Contact Form at right to have one of our telephony experts call you for a no-obligation initial consultation. We look forward to helping you meet and exceed your Business goals.

Your Personal Collection Agency
IVRs can be used to make outbound calls to automatically remind customers of past due payments

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