IVR Systems & IVR Services – IVR Lab
As you’ve likely discovered, running a Business can be expensive. Labor costs, in particular, bog business owners down. But what if there was a way you could maximize your employee’s productivity while saving thousands? IVR Lab creates innovative Interactive Voice Response Systems (IVRs) and Customized Telephony Services that let you do just that.
IVR’s are computerized telephonic systems that allow clients to interact with a company’s online database via telephone. Our Advanced IVR System and
Automated Attendants act like a virtual receptionist. Our cutting-edge Telephony Systems can be used for making or receiving Routine Calls, Market Surveys, Account Information, Bill Pay, Sales Calls, Client Services and more.
Save Thousands with Our Telephony Services and IVR Systems
Utilizing an IVR can result in substantial Labor Savings as employers can apply employee resources to more productive work, while still meeting their client’s needs. IVR’s work 24 hours a day; 7 days a week while incurring zero labor-costs. With IVR and Telephony Services, your Return on Investment is clear and tangible.
Our Telephony Services and IVR Systems are fully customizable to each client’s particular needs. Our Advanced IVR Solutions allow for highly configurable call-flow suited to your specific business goals.
Additionally, all the Telephony Systems we install come with our guaranteed IVR customer support which our clients find invaluable for upgrades and continual smooth functioning.
Our Telephony Services Include:
Interactive Voice Response Systems (IVRs)
Wherever you are located, our custom IVR systems can provide callers with information extracted from local and/or remote databases (such as Account Information, Telephone Banking or Bill Pay); with functionality to transfer calls to a live agent or other extension. We can also create complex surveys, phone based quizzes, health information surveys and much more.
Our sophisticated IVR Systems work with a wide variety of database systems, including MSSQL, MySQL, Access, Foxpro, Oracle, CSV. We have the expertise and technology to develop new connectors for Custom Database Applications. Benefits to using our Advanced IVR Systems include:
- Automated customer service options
- Reduction of labor costs & ROI
- Interfacing with ODBC databases for extended functionality
- Call logging and Reporting
- Functionality on dedicated telephone line or VoIP
- Highly configurable call-flow suited to your specific needs
Our customized Automated Attendants allow callers to be automatically transferred to an extension without the intervention of a receptionist; significantly reducing labor costs without affecting your client’s experience. Our Automated Attendant Systems can be used for:
- Automated telephone surveys
- Automated outbound calling
- Caller ID logging
- Scaling to hundreds of lines
- Automatic message forwarding
- Remote access to voicemail
- Automatic call recording
- VoIP System enhancement
Virtual PBX Systems
A PBX, or Private Branch Exchange makes connections among the internal phone lines of business with its online database and other company extensions. Our advanced yet easy to use PBX Systems include:
- PBX to manage calls in a small-business or larger call center
- Full featured telephone switch
- Advanced call queuing for call center applications
Voicemail & On-Hold Systems for the Office
Voicemail and On-Hold Systems simply make running your Small Business easier. From a single line after-hours answering machine to a 6,000-line corporate system with hundreds of voicemail boxes, we will customize this service to your exact needs. Our comprehensive voicemail and hold systems include:
- Complete voice-mail solutions for your office
- Support for concurrent PSTN and VoIP lines
- Unlimited voice mail boxes
- Message forwarding via by email or online upload
- Ability to save messages as MP3
- Auto-hours feature for customized voice-mail reception
Whatever Telephony Solutions you’re looking for, contact Level9Solutions today. We’ll work with you to determine the best Telephony Solution or IVR System for your Small Business and customize it to your particular product, service, website and database. You’ll save thousands and enjoy the Best ROI using our Advanced Telephony and IVR solutions.