Interactive Voice, SMS & AI Based Chat Solutions
How can companies maximize their employee’s productivity, create a superior customer experience while saving thousands? IVR Lab creates innovative Interactive Voice Response Systems (IVRs) and Customized Conversational Computing solutions like chatbots and AI driven Virtual Assistants that let you do just that.
Our Advanced IVR System and Automated Attendants act like a virtual receptionist. Our cutting-edge systems can be used for making or receiving Routine Calls, Market Surveys, Retrieving Account Information, Bill Pay or Sales Calls. Customer experience can be enhanced by AI based technology such as Chatbots, Virtual Assistants and more.
Customized Customer Centric Solutions
ROI in Weeks, not Years!
Utilizing an IVR can result in substantial Cost Savings as employers can apply employee resources to much more productive work, while still meeting their client’s needs. Automated systems work 24 hours a day; 7 days a week while incurring zero labor-costs. With IVR and other automated services, your Return on Investment is clear, tangible and quick. Let us show you how we can streamline your business processes, while cutting costs.
As technology evolves, companies are finding that traditional methods of communicating with their customers are simply not enouigh. This is why hundreds of companies have started using AI (Artificial Intelligence) and Natural Language Processing (NLP) based services to better serve their customers. This not only enhances the customer experience, but also adds to their bottom line.
Our Cognitive Solutions and IVR Systems are fully customizable to each client’s particular needs. Our Advanced Solutions allow for highly configurable call-flow suited to your specific business goals.
Additionally, all the customized solutions we implement come with our guaranteed customer support.
Our Solutions Include:
Interactive Voice Response Systems (IVRs)
Wherever you are located, our custom IVR systems can provide callers with information extracted from local and/or remote databases (such as Account Information, Telephone Banking or Bill Pay); with functionality to transfer calls to a live agent or other extension. We can also create complex surveys, phone based quizzes, health information surveys and much more.
Our sophisticated IVR Systems work with a wide variety of database systems, including MSSQL, MySQL, PostgreSQL, Access, Foxpro, Oracle, CSV and many other data formats. We have the expertise and technology to develop new connectors for Custom Database Applications. Benefits to using our Advanced IVR Systems include:
- Automated customer service options
- Reduction of labor costs & ROI
- Interfacing with databases for extended functionality
- Call logging and Reporting
- Highly configurable call-flow suited to your specific needs
Our customized Automated Attendants allow callers to be automatically transferred to an extension without the intervention of a receptionist; significantly reducing labor costs without affecting your client’s experience. Our Automated Attendant Systems can be used for:
- Automated telephone surveys
- Automated outbound calling
- Caller ID logging
- Scaling to hundreds of lines
- Automatic message forwarding
- Remote access to voicemail
- Automatic call recording
- VoIP System enhancement
- Package and delivery tracking
- SMS notifications
- and much more
Virtual Assistants and Chatbots
We use cutting edge technology from industry leaders such as IBM, Amazon and Google to implement advanced AI based chatbots that converse naturally with your customers, while solving their problems. Chatbots are able to communicate via various means, inclulding voice, web chat, SMS, or social media.
Whatever Customized Solutions you’re looking for, contact IVR Lab today. We’ll work with you to determine the best for your business and customize it to your particular product, service, website and database. You’ll save thousands and enjoy the Best ROI using our technology.