Specializing in Creating Customized IVRs, Voice, SMS, Chat and HIPAA Compliant Secure Message Applications

About IVR Lab

about IVR Lab

We Are A Communication as a Service Company (CaaS)

Founded in 2003 as a division of Level9Solutions, IVR Lab has grown into an independent company with a specialized focus on telephony-based systems. Our mission is to advance communication solutions across diverse industries by offering customized, user-friendly, and secure technologies.

Our Commitment to Innovation

We pride ourselves on enhancing user engagement through our interactive voice, SMS, and Secure Messaging systems. Our solutions cater to a wide range of sectors, including healthcare, where we focus on patient engagement, especially for the disadvantaged and technologically underserved. In other industries like banking, insurance, and transportation, our expertise helps streamline operations, improve customer interactions, and boost efficiency.


Explore Our Services

As a boutique agency, we have the ability and expertise to craft customized solutions — solutions that are tailor-made for you.

Voice & SMS Surveys

Our Phone Based Automated surveys will make it easy and affordable to get feedback from your customers. Inbound and Outbound services available. Customizable multi-format CSAT Surveys.

Patient Engagement Surveys

Our patient engagement surveys provide insightful feedback, helping us improve care quality and tailor services to better meet our patients' needs and expectations.

Public Health

Manage disease outbreaks effectively with our automated voice and SMS surveys, utilizing inbound and outbound platforms to keep the public informed and enga.ged in a very cost effective manner

PROMIS Surveys

Our PROMIS system allows you to collect reliable and valid assessments of health status encompassing physical, mental, and social well-being, from the patient's perspective.

Insurance Sector

Become more efficient & reduce your overhead by utilizing IVRs specially customized for your unique needs. Automatically handle routine inquiries such as eligibility and claims inquiries

Financial Services

Enhance customer service in finance through quick, secure phone-based transactions and inquiries, ensuring efficiency and confidentiality in client interactions.

SIP Trunking

IVR Lab provides a top-tier, flexible SIP trunking solution - unlimited, scalable, and reliable for rapid remote office setup and seamless communication.

Global Reach

Get local and Toll-Free phone numbers in every country you do business and forward them to one location. Most numbers are available for 100 countries and counting. SMS option available.

Custom Services

Specializing in tailor-made Interactive Voice and SMS Response Systems, we excel where others hesitate, saying YES to projects big and small with impactful solutions.

how we work

Our Working Proccess

Clients Projects

We listen to and understand clients requirements completely


Based on the use cases, we create an effective proposal

Design & Development

Our team then uses its extensive experience to craft a perfect working solution


After client acceptance, we roll out the application


Once in production, our support team takes over for any updates

Customized Customer Centric Solutions

clients questions

Tailoring Communication Solutions to Your Needs

Navigating the intricacies of Interactive Voice Response (IVR) systems and related communication technologies can raise many questions. At IVR Lab, we’re committed to providing clear, concise answers to your most pressing queries. Whether you’re curious about our HIPAA compliance, the range of industries we support, or our capacity to bring unique project ideas to life, this FAQ section is designed to address your concerns.

Here, you’ll find valuable insights into our services, our approach to bespoke project development, and the vast array of solutions we offer across various sectors. Dive into our FAQs to discover how IVR Lab can revolutionize your communication strategies.

Yes, IVR Lab is fully compliant with the Health Insurance Portability and Accountability Act (HIPAA). We ensure all our healthcare-related services and solutions adhere to HIPAA standards, safeguarding sensitive patient data.