• Specializing in Creating Customized IVRs, Voice, SMS, Chat and HIPAA Compliant Secure Message Applications
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Specializing in Creating Customized IVRs, Voice, SMS, Chat and HIPAA Compliant Secure Message Applications

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Chatbots and Virtual Assistants Powered by AI

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Transportation Solutions

If you're in the transportation business, you can automate many of your routine tasks like package notifications, surveys, collection calls and more. Improve your customer satisfaction by extending your service hours without extending your costs.

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Healthcare Solutions

If you're in healthcare, you owe it to yourself to learn how you can make your everyday business processes more efficient and save money at the same time. We can help in automating many of your routine and repetitive tasks, including Patient Engagement surveys.

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Conversational Solutions For Your Business

Our team specializes in developing advanced artificial intelligence (AI) chatbots, leveraging the latest in Natural Language Processing (NLP) technology to facilitate seamless, human-like interactions with your customers in a variety of languages. These chatbots are expertly designed to understand and respond to user queries in a manner that mimics natural human conversation, ensuring a more engaging and satisfying customer experience.

In the modern business landscape, chatbots have transcended their status as a mere technological novelty. They are now integral to corporate strategy, playing a pivotal role in digital transformation. By automating customer service, they not only enhance efficiency but also provide valuable insights into customer behavior and preferences. This data-driven approach allows for more personalized and targeted customer interactions, which are crucial in today’s competitive market.

Furthermore, our chatbots are not limited to customer service. They can be utilized in various aspects of business operations, such as lead generation, e-commerce transactions, and employee support. Their versatility and scalability make them suitable for businesses of all sizes, from burgeoning startups to established enterprises.

Menu | Button Based Chatbots

Menu-based or button-based chatbots offer a simple interaction model, where users choose their desired response or query by selecting from a scripted set of button options that best match their needs.

Rules-Based Chatbots

Rules-based chatbots utilize conditional logic to create interactive conversation flows, functioning as dynamic FAQs with pre-set responses, and relying on keyword detection for accurately addressing predefined user queries.

Voice or SMS Chatbots

Voice or SMS chatbots allow user interactions through speech or text messaging, offering capabilities akin to AI chatbots. These AI-driven platforms, tailored for voice or SMS channels, facilitate advanced communication, enhancing user experience with responsive and intuitive dialogue options.

AI-powered chatbots

AI chatbots, equipped with natural language understanding (NLU), interpret varied phrasings of user questions. They detect contextual nuances, enabling smoother, more conversational interactions, and can ask clarifying questions when faced with ambiguous requests.

Generative AI chatbots

Generative AI chatbots represent a leap in functionality, understanding language, adapting to conversational styles, and responding empathetically. They go beyond standard responses, creating new content like text, images, and sound, autonomously handling a range of user queries.

What will you build?

Talk to us about your usecases

Chatbots, AI Virtual assistants

Superior technology

Chatbots and virtual assistants can utilize a combination of technologies like speech recognition, test to speech, natural language processing, machine learning among other things. IVR Lab utilizes cutting edge deep learning cognitive technology from industry leaders like IBM, Amazon and Google to build and deploy intelligent chatbots that have an impact on your bottom line.

Don’t get left behind.

Companies are quickly waking up to the need for AI chatbots and other self-service technology. They are used for automating basic communications and customer service, for reducing call center costs and providing a platform for conversational commerce. More and more, chatbots are offering many new opportunities to delight and better serve consumers. Contact us to see how we can help.

How can IVR Lab help?

Our focus on continuous innovation ensures that our chatbots are equipped with the latest advancements in AI and machine learning. This means they can continuously learn and evolve from interactions, becoming more effective over time. With capabilities such as sentiment analysis and predictive analytics, our chatbots can anticipate customer needs and offer proactive solutions, thus elevating the overall customer journey.

In summary, our AI chatbots are more than just a tool for automated communication; they are a strategic asset that can transform how you engage with your customers, providing a 24/7, scalable, and intelligent solution to meet the ever-evolving demands of the digital age.

Benefits of chatbots

  • Chatbots handle full conversations around 69% of the time
  • Using chatbots can reduce customer service costs by as much as 30%
  • Chatbots are mostly used to quickly answer customer queries
  • Chatbots were the fastest-growing communication channel used by brands in 2020
  • 68% of users enjoy the speed at which chatbots answer
  • Chatbots have response rates of up to 40%
  • 33% of consumers find chatbots ‘very effective’ at resolving their issues

Chatbot Usage Stats

Frequently Asked Questions

Once implemented, AI-driven chatbots can carry out conversations with your customers, helping them answer questions, filling out applications or otherwise walking them through some pre-defined process. Chatbots work 24/7 thus reducing the need to have a fully staffed call center 24/7. They allow your customers to get the information they want, how they want and when they want it. Well designed chatbots can help your company save thousands of dollars on customer services.

Bottom line, the advanced artificial intelligence technology of chatbots enhance the experience of your customers, and help increase your bottom line.