Specializing in Creating Customized IVRs, Voice, SMS, Chat and HIPAA Compliant Secure Message Applications

Important Information on Regulations for Automated Calling

Transportation Solutions

If you're in the transportation business, you can automate many of your routine tasks like package notifications, surveys, collection calls and more. Improve your customer satisfaction by extending your service hours without extending your costs.

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Healthcare Solutions

If you're in healthcare, you owe it to yourself to learn how you can make your everyday business processes more efficient and save money at the same time. We can help in automating many of your routine and repetitive tasks, including Patient Engagement surveys.

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Legal Disclaimer and Responsibility of Users

IVR Lab, along with our partners and associates, explicitly disclaims any legal liability for the misuse of our Interactive Voice Response (IVR) systems. Users are solely responsible for ensuring compliance with all applicable laws, rules, and regulations regarding the use of automatic calling and texting services. We emphasize that any information provided by IVR Lab or on this website regarding legal matters is general in nature and should not be considered as legal advice.

Given that rules and regulations can change without notice, it is the user’s responsibility to remain informed and ensure adherence to current legal requirements. We strongly recommend that all users consult with legal professionals to obtain specific legal advice tailored to their particular use case. IVR Lab is dedicated to operating within legal guidelines and expects the same commitment from our users.

Fines can be over $10,000 dollars. You MUST take compliance seriously!

While the benefits of automated calling can be tremendous, it is also very critical to follow the law. There are strict guidelines as to who can make automated calls. The best place to learn about such laws is the Federal Trade Commission.

It is important to understand that while we provide the technical capability for you to make thousands of calls automatically, it is ultimately YOUR RESPONSIBILITY to understand the law and to make sure you are legally allowed to make calls to the people on your list. As a courtesy, we are providing some information on this page, but this information is subject to change and you should not rely on this; instead check out the various resources by FTC and other regulatory agencies.

Please understand that when you log-in to our web portal, you will have to agree to certain terms and Conditions every time to ensure you comply with the law. Among other things, you MAY NOT use our system for fraudulent activities. Doing so, will result in the termination of your account and reporting to the appropriate authorities. Note that you are still 100% responsible for the use of our calling platforms whether you make the calls yourself, or whether our customer services places the calls on your behalf at your direction.

In general, commercial telemarketers are not allowed to call people if their number is on the do-not-call registry, subject to certain exceptions. The Do-Not-Call registry does not prevent all unwanted calls. The Do Not Call provisions of the Telemarketing Sales Rule do not cover all telemarketing calls.  The following types of calls are generally exempt from the do-not-call-registry:

  • Calls from companies with which you have an existing business relationship. (A company may call you for up to 18 months after you buy something, or for three months after you inquire about something or submit an application.)
  • Calls from companies you’ve given permission to call you

Companies that make automated or manual calls are required to search the do-not-call registry at least once every 31 days and drop drop from their call lists the phone numbers of consumers who have registered.

Comparitech has analyzed data from the Federal Trade Commission to better understand robocalls registered around the U.S. over time. They have analyzed do-not-call trends and complaints about spam calls, including top locations, and topics. Detailed info about their excellent research can be viewed on their website.

Detailed Robocall analysis by Comparitech

It is ultimately the customers’ responsibility to subscribe to the Do-Not-Call registry and scrub your list. As a courtesy, we do provide scrubbing services, provided you sign up for the do-not-call list subscription. The subscription is annual and is available on a area code basis. Check with your account manager for the most current pricing.


Choose a Reputable Attorney

Please ensure your company or non-profit organization stays up to date with changes in telemarketing & outbound calling regulations & laws by using a reputable attorney or compliancy solution.

You can start your search here: telecommunication Attorneys

Contact a Compliance Agency

Compliance assistance organizations have hands-on experience in dealing with industry and government authorities.

Here are some Compliance Organizations that you may want to seek help from:

Note: We neither endorse nor recommend any of these providers. These are provided just for your convenience. Agencies” If you would like to add your company to this list, please send an email to compliance@ivr-lab.com