If you're in the transportation business, you can automate many of your routine tasks like package notifications, surveys, collection calls and more. Improve your customer satisfaction by extending your service hours without extending your costs.
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If you're in healthcare, you owe it to yourself to learn how you can make your everyday business processes more efficient and save money at the same time. We can help in automating many of your routine and repetitive tasks, including Patient Engagement surveys.
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In the ever-evolving world of digital communication, the introduction of 10 Digit Long Codes (10DLC) marks a significant shift in the landscape of Application-to-Person (A2P) SMS messaging in the United States. This new standard, designed for businesses and organizations using SMS for marketing, customer service, and other communications, brings forth enhanced delivery quality, compliance, and efficiency.
10DLC refers to regular 10-digit phone numbers, similar to standard consumer phone numbers, but they are specifically engineered for A2P messaging. This system replaces the previously used shared short codes and dedicated long codes, addressing the issues of message deliverability, carrier compliance, and spam prevention.
The implementation of 10DLC aligns with the regulations set forth by the Federal Communications Commission (FCC) and the Telephone Consumer Protection Act (TCPA). By using 10DLC, businesses ensure adherence to these regulatory standards, thereby protecting consumer rights and privacy.
Businesses currently using short codes or traditional long codes for SMS messaging should consider transitioning to 10DLC. This involves registering with carriers and ensuring that their messaging programs comply with the new 10DLC guidelines. It’s crucial for businesses to work with knowledgeable partners who can navigate these changes and ensure a smooth transition.
IVR Lab, along with our partners and associates, explicitly disclaims any legal liability for the misuse of our Interactive Voice Response (IVR) systems. Users are solely responsible for ensuring compliance with all applicable laws, rules, and regulations regarding the use of automatic calling and texting services. We emphasize that any information provided by IVR Lab or on this website regarding legal matters is general in nature and should not be considered as legal advice.
Given that rules and regulations can change without notice, it is the user’s responsibility to remain informed and ensure adherence to current legal requirements. We strongly recommend that all users consult with legal professionals to obtain specific legal advice tailored to their particular use case. IVR Lab is dedicated to operating within legal guidelines and expects the same commitment from our users.
It is ultimately the customers’ responsibility to subscribe to the Do-Not-Call registry and scrub your list. As a courtesy, we do provide scrubbing services, provided you sign up for the do-not-call list subscription. The subscription is annual and is available on a area code basis. Check with your account manager for the most current pricing.
The introduction of 10DLC is a game-changer in the field of business communication. Its enhanced delivery, compliance features, and cost-effectiveness make it an indispensable tool for modern businesses. If you’re looking to transition to 10DLC or want to learn more about how it can benefit your business, contact us today. Our team is equipped to guide you through this new era of SMS messaging, ensuring your business stays ahead in the realm of digital communication.