If you're in the transportation business, you can automate many of your routine tasks like package notifications, surveys, collection calls and more. Improve your customer satisfaction by extending your service hours without extending your costs.
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If you're in healthcare, you owe it to yourself to learn how you can make your everyday business processes more efficient and save money at the same time. We can help in automating many of your routine and repetitive tasks, including Patient Engagement surveys.
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In the healthcare sector, adherence to the Health Insurance Portability and Accountability Act (HIPAA) is non-negotiable. This legislation, passed in 1996, not only facilitated the retention of health insurance during job changes but also propelled the adoption of electronic health records to enhance American healthcare efficiency and quality. As a service provider in this arena, understanding and implementing HIPAA compliance is vital.
HIPAA’s primary aim is to protect the security and privacy of Protected Health Information (PHI), encompassing a wide range of identifiable health and health-related data. Covered Entities, including hospitals and insurance companies, and Business Associates are bound by HIPAA to ensure the confidentiality and integrity of PHI.
At IVR Lab, we understand the critical nature of HIPAA compliance. We are proud to confirm that our compliance with HIPAA standards has been independently verified and certified by a third party. This certification is a testament to our commitment to maintaining the highest standards of data protection and privacy in all our healthcare-related services.
Many of our services involve data transfer via IVRs or Chatbots and may fall under the ‘rule of conduit’ exemption. This means that we are not always treated as business associates since we do not routinely access PHI, aligning with HHS’s interpretation and guidance on HIPAA and Cloud Computing.
As a cloud service provider, IVR Lab falls under the category of a business associate. We enter into contracts with covered entities to ensure the safeguarding of PHI, defining permissible uses and disclosures based on our relationship with the client and the services provided.
In every solution we offer, the security and privacy of patient data are paramount. Our services incorporate stringent data encryption standards, ensuring that all patient communications and information are protected in accordance with HIPAA regulations.