• Specializing in Creating Customized IVRs, Voice, SMS, Chat and HIPAA Compliant Secure Message Applications
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Specializing in Creating Customized IVRs, Voice, SMS, Chat and HIPAA Compliant Secure Message Applications

1-800-826-0357

Automated Voice Broadcasting for High-Volume Business Communications

We are here to help

Healthcare Solutions

If you're in healthcare, you owe it to yourself to learn how you can make your everyday business processes more efficient and save money at the same time. We can help in automating many of your routine and repetitive tasks, including Patient Engagement surveys.

Contact us to learn more

Transportation Solutions

If you're in the transportation business, you can automate many of your routine tasks like package notifications, surveys, collection calls and more. Improve your customer satisfaction by extending your service hours without extending your costs.

Connect with us to learn more

Deliver Time-Sensitive Voice Messages at Scale

Voice broadcasting gives organizations a direct way to deliver the same message to large groups of customers, employees, members or other contacts without requiring agents to place each call.

IVR Lab supports scheduled and automated voice campaigns for reminders, alerts, service updates, account notifications, surveys and other high-volume communications. Programs can be operated through the platform, managed by IVR Lab, or connected to existing workflows through APIs and webhooks.

What is Voice Broadcasting?

A voice broadcast places outbound calls to a defined list and delivers a recorded message when the call is answered. The call can be simple, or it can include interaction such as pressing a key to confirm, respond, reach another workflow or transfer to a live destination.

Campaigns can also use different treatment for a live answer and voicemail, helping organizations control what message is delivered in each situation.

High-Volume Delivery

Reach large contact lists without adding call-center staff.

Campaigns can be scheduled for defined calling windows and scaled around the volume and timing requirements of the program.

Interactive Press-1 Options

Turn a broadcast into an action.

Allow recipients to confirm, respond, enter another call flow or transfer to a live destination when the campaign requires it.

Scheduled or API-Triggered

Launch calls from a schedule or a business event.

Use uploaded lists, scheduled jobs, APIs or webhooks to start activity based on your operating process.

Reporting and Control

Know what happened after the call was placed.

Track outcomes, response data and campaign activity, with exports and custom reporting available when needed.

What can we do for you?

Talk to us about your use cases

How a Voice Broadcast Program Works

A campaign can be as straightforward as providing the contact data, message and calling schedule, or it can be connected to an existing application so calls are triggered automatically.

Common uses include:

More Than Uploading a List

For ongoing programs, voice broadcasting can be part of a larger automated process. A business event can trigger a call, reference data can be passed into the campaign, and results can be returned to another system through APIs, webhooks or data exports.

If your process requires a call flow, report, routing rule or integration that is not already available, IVR Lab can build it.

Voice Broadcasting With the Controls Larger Programs Need

  • High-capacity outbound calling through established telecom carriers
  • Scheduled calling windows and campaign controls
  • Separate live-answer and voicemail messaging
  • Press-1 response, call transfer and interactive options
  • APIs and webhooks for automated campaign triggers
  • Reporting, response data and export options
  • Managed, self-service or hybrid program operation
  • Custom workflows and reporting for specialized requirements
  • Security and compliance controls for regulated use cases where required

IVR Lab’s hosted voice broadcasting is the perfect blend of efficiency and effectiveness, ensuring your message reaches its intended audience without the hassle and expense of traditional methods.

Talk to Our Team

Tell us what you need to communicate, how often the calls should run and what should happen when someone answers. We can walk through the workflow and show you a voice broadcasting setup that matches the way your organization operates.