Interactive Voice Response (IVR) is a technology that allows automated systems to interact with callers through voice prompts and keypad inputs, or via SMS, directing them to the right services or information. It could also include messaging with customers. It benefits businesses by streamlining customer interactions, reducing wait times, and enabling 24/7 self-service options, which can boost satisfaction and loyalty. For example, IVRs can handle routine inquiries like account balances or appointment scheduling, freeing up staff for more complex tasks.
- Specializing in Creating Customized IVRs, Voice, SMS, Chat and HIPAA Compliant Secure Message Applications