Secure messaging in IVR systems uses encryption and authentication to safeguard sensitive data, such as payment details or personal health information, during transmission. It ensures only authorized recipients access messages, reducing the risk of breaches. Compliance with standards like PCI DSS or HIPAA may also be built in, depending on the system’s design.
- Specializing in Creating Customized IVRs, Voice, SMS, Chat and HIPAA Compliant Secure Message Applications