This is actually one of the most commonly used service. Traditional call centers use IVR to route calls to specialized agents based on caller input, ensuring complex or high-priority issues reach the right experts quickly. By filtering out routine questions, a well built IVR lets reps dedicate time to personalized service or upselling opportunities, which can boost revenue. This hybrid approach keeps legacy call centers competitive without requiring a full tech overhaul.
- Specializing in Creating Customized IVRs, Voice, SMS, Chat and HIPAA Compliant Secure Message Applications