Traditional IVR systems handle repetitive inquiries—like checking balances or hours—automatically, reducing the volume of calls that reach live agents in a call center. This offloading allows reps to focus on complex issues or high-value clients, improving efficiency and service quality. It’s a cost-effective way to manage high call volumes without expanding staff, a common need for companies with established call centers.
- Specializing in Creating Customized IVRs, Voice, SMS, Chat and HIPAA Compliant Secure Message Applications