• Specializing in Creating Customized IVRs, Voice, SMS, Chat and HIPAA Compliant Secure Message Applications
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Custom IVR Development - Including the Projects Others Turn Down

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Tell us about your project

Please reach out to us about your project and see how we can help you accomplish your goals.

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Transportation Solutions

If you're in the transportation business, you can automate many of your routine tasks like package notifications, surveys, collection calls and more. Improve your customer satisfaction by extending your service hours without extending your costs.

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Healthcare Solutions

If you're in healthcare, you owe it to yourself to learn how you can make your everyday business processes more efficient and save money at the same time. We can help in automating many of your routine and repetitive tasks, including Patient Engagement surveys.

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Custom IVR and AI Development Since 2003

IVR Lab has designed and built custom Interactive Voice Response (IVR) applications and related services since 2003. We are a boutique engineering team, and much of our work starts with a request other vendors turned down: an unusual call flow, a legacy system nobody else will integrate with, or a regulated workflow off-the-shelf IVR can’t handle. Whether you need on-premises or cloud-based IVR, we design it around your specific needs, and we can run it fully managed, alongside your team in a hybrid model, or behind the IT partner you already work with.

IVR Solutions

Services Tailored for Technological Diversity and Integration

Our offerings extend from detailed analysis, design, and development of application software to seamless integration across diverse platforms and technologies, including analog, VoIP, and SMS. We recognize the unique technological landscapes of different companies and bring specialized skills to integrate our IVR technology harmoniously with your existing systems.

Innovative Team Driving Customized Solutions

Our in-house team of engineering and computer science professionals builds client/server and web-enabled applications, from sophisticated web applications to complete Interactive Voice Response systems, each one tailored to your business.

Expanding Expertise with AI and Chatbot Integration

We’ve expanded our expertise to encompass the latest in AI and chatbot technology, providing more dynamic, responsive, and intelligent solutions. Our AI-powered systems can handle complex customer interactions, offering personalized experiences and efficient problem-solving capabilities. Chatbots, integrated seamlessly with our IVR systems, provide 24/7 customer service, enhancing user engagement and satisfaction.

Cutting-Edge IVR & AI Integration

IVR Lab combines traditional IVR with advanced AI and chatbot technologies, offering personalized, efficient customer interactions for a variety of business needs.

Diverse Technological Solutions

From cloud-based systems to analog and VoIP integrations, we provide a wide range of services tailored to fit the unique technological landscapes of different companies.

Expert Development Team

Our team of skilled professionals specializes in creating sophisticated, web-enabled applications and comprehensive voice response systems customized for your business.

Versatile & Customizable Offerings

Whether it's telephony surveys, SMS-based authentication, or automated customer service, our solutions span a broad spectrum, ensuring flexibility and customization for every client.

What will you build?

Tell us about the call flow you need built

Comprehensive Skill-Set and Offerings

  • Cloud-based and on-premises solutions
  • Integration with traditional analog lines & VoIP
  • Availability of local and toll-free numbers in the countries where you operate
  • Advanced SMS solutions
  • AI-enhanced call recording and transcriptions
  • Healthcare and Financial Transaction IVR Systems
  • Innovative HIPAA Compliant Secure Messaging for Healthcare

Customizable Solutions for Diverse Business Needs

Whether you need a telephony phone survey system, a phone-based quiz system, SMS-based two-factor authentication, or automated customer service solutions, we offer a plethora of services. Our advanced voice or SMS broadcasting, direct to voicemail messaging services, employee notification systems, and pay-by-phone services are just a few examples of our diverse offerings. We are adept at crafting solutions that perfectly align with your specific business requirements.

Contact Us for Tailored IVR and AI Solutions

Have a project other vendors couldn’t or wouldn’t take on? Use our contact form to tell us what you need, whether it’s one missing piece in a much larger system or a complete build, and a member of our team will get in touch.