- Specializing in Creating Customized IVRs, Voice, SMS, Chat and HIPAA Compliant Secure Message Applications
Patient Satisfaction and Experience Surveys by Phone, SMS, and Secure Portal
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Healthcare Solutions
If you're in healthcare, you owe it to yourself to learn how you can make your everyday business processes more efficient and save money at the same time. We can help in automating many of your routine and repetitive tasks, including Patient Engagement surveys.
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Transportation Solutions
If you're in the transportation business, you can automate many of your routine tasks like package notifications, surveys, collection calls and more. Improve your customer satisfaction by extending your service hours without extending your costs.
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A flexible collection layer that works alongside the systems your hospital or clinic already uses
Most healthcare organizations already have an EHR, a reporting platform, and a quality team with clear goals. What they often lack is a dependable way to actually reach patients after a visit, in the channel and language each patient prefers, and to get structured answers back. That is the gap IVR Lab fills. We are not trying to replace your EHR or your analytics suite. We give you the survey collection layer: phone IVR, SMS, and hybrid SMS to secure portal surveys that plug into the tools you have today.
As part of our broader HIPAA compliant healthcare IVR and patient messaging solutions , patient experience surveys can be triggered by a discharge, an appointment, a telehealth session, or a file upload, and the results flow back to your team in a format you can use.
Ready to hear from more patients after every visit?
ell us how you follow up today, and we’ll sketch a phone and SMS survey flow that fits your clinic without swapping your EHR or current vendor.
Talk through a survey flow
Who this is for
- Hospitals and health systems that need post-discharge or post-visit feedback at scale.
- Clinics and physician groups that want simple, dependable follow-up after appointments
- Quality and patient experience teams that need data their current platform does not capture
- IT partners and integrators looking for a survey engine they can connect through APIs and webhooks
How patient satisfaction surveys work by phone and SMS:
A clinic or hospital can run patient satisfaction surveys by automated phone call and text. IVR Lab runs patient satisfaction and experience surveys by automated phone call, SMS, and text messages or emails that link to a secure survey page, triggered after a visit, discharge or telehealth session. Patients answer in the channel and language that suits them, low scores can alert staff for follow-up, and results are viewed in IVR Lab reporting or exported to the hospital’s existing systems. The program works alongside the EHR and any current survey vendor rather than replacing them.
Patient survey channels that reach everyone
Ideal for older patients, patients without smartphones, and anyone who prefers to answer by voice. Questions can use keypad responses, spoken answers, or recorded open comments. Learn more about our automated phone surveys with keypad and voice responses
Short, fast, and easy to answer on any mobile phone. SMS works well for quick ratings and yes or no questions right after a visit.
When a survey touches protected health information, a text message carries only a unique, secure link. The patient opens an authenticated, encrypted web page to answer. This keeps PHI out of standard text messages while keeping the convenience of SMS. The same method can be used via email messages. Our guide explains how to keep PHI out of the text message from the first send.
Any Survey, Including Fully Custom
- Custom patient satisfaction and patient experience questionnaires designed with your team Branching logic, skip logic, and follow-up questions based on earlier answers
- Low-score alerts that let your staff know right away when a patient reports a poor experience or a safety concern, set up to fit how your team follows up
- Standardized or licensed question sets when you bring them, alongside your own questions
- Ongoing programs such as enterprise CSAT and NPS survey programs across locations and departments
Multilingual by Design
Patients can answer in the language they’re most comfortable with. Languages are added to fit your program rather than chosen from a fixed list. Surveys can route each patient into the right language path based on their selection or on data you already hold. Spoken comments can be recorded, transcribed, and translated, while the original response is kept for reference. See how our multilingual IVR and SMS surveys with automated translation keep every language in one reporting workflow.
Why Healthcare Teams Choose IVR Lab
Keep your EHR, your dashboards, and your existing vendors. We add the reach and channels they are missing.
Question wording, voice recordings, timing, retry rules, languages, and data exports are all configurable. If your program needs something unusual, we build it.
Our platform supports HIPAA compliant workflows and is SOC 2 audited, with encryption, access controls, and configurable data retention.
Run surveys yourself, let our team build and maintain them, or share the work. If you need it, we also train your staff so the program does not depend on a single person.
How a Typical Program Works
- You share or upload a visit or discharge file, or trigger surveys through our API.
- Patients receive a call, a text, or a secure link based on your rules
- Answers are captured in real time, with alerts for low scores.
- Results are viewed in IVR Lab reporting or exported to your existing systems.
Common use cases
- Post-discharge satisfaction calls
- Emergency department and urgent care follow-up
- Outpatient and specialty clinic experience surveys
- Telehealth visit feedback
- Service recovery callbacks triggered by low scores
Start with the visits you care about most
Pick one clinic, discharge path, or telehealth queue. We’ll run a focused phone and SMS satisfaction program there first, then expand once the results look right.
Start with one clinic