Specializing in Creating Customized IVRs, Voice, SMS, Chat and HIPAA Compliant Secure Message Applications

Survey and Communication Insights

Operational notes on reaching customers and patients by phone, text, and secure message

Clinical trial workflows that hold up under interim scrutiny

Clinical trial workflows are fundamentally a per-person scheduling problem. Each participant has their own baseline visit, dosing day, and follow-up window, and those individual timelines drive when you must collect patient-reported outcome (PRO) data, run blinded biomarker checks, and perform safety follow-ups. When an interim readout looms, the operational work...

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When clinical trial recruitment lists don’t convert: fixing the handoff

Clinical trial recruitment is often talked about as a sourcing problem. The stubborn operational failure actually lives in the handoff between identification and enrollment. Recent reporting that a sponsor's investment in an ambient-AI tool produced an enormous list of flagged patients is a reminder: a machine can point at potential...

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Outbreak notification that reaches rural communities

Outbreak notification is an operational problem, not a communications one. The hard part is not drafting the message. It is making sure the right people get reached, that exposed people are identified even if they did not directly handle the implicated item, and that lab specimens and follow-up are coordinated...

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